DUTIES AND RESPONSIBILITIES:
• To resolve customer complaints via phone, email, or other media.
• Reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
• Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
• Answer questions and suggest solutions in relation to products and services.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Compile reports on overall customer satisfaction.
BASIC QUALIFICATIONS:
• Complete at least 2 years of college without back subjects
• Excellent conversational English skills
• Internet savvy and knowledge of MS Office applications
• Previous customer service experience is a plus!
Company: Teletech Iloilo
Salary: Salary Provided
Location: Western Visayas
Job Type: Fulltime
Source: BestJobsPH
