DUTIES AND RESPONSIBILITIES:
• To resolve customer complaints via phone, email, or other media.
• Reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.
• Take payment information and other pertinent information such as address and phone numbers; provide company information & services.
• Answer questions and suggest solutions in relation to products and services.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Compile reports on overall customer satisfaction.
SKILLS & COMPETENCIES REQUIRED:
- Knowledge of Principles and Processes of Good Customer Service - this includes customer needs assessment and meeting quality standards for service.
- Active Listening & Problem Solving Skills - giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Excellent English Communication & Interaction Skills — conversant in English and can convey information effectively.
- Service Orientation — proactively looks for ways to help people; ability to be polite, have confidence, and use diplomacy in difficult situations;
- Able to set priories and multi‐task
- Detail-oriented and customer-focused.
BASIC QUALIFICATIONS:
- Complete at least 2 years of college without back subjects
- Excellent conversational English skills
- Internet savvy and knowledge of MS Office applications
- Previous customer service experience is a plus!
WHAT WE HAVE TO OFFER
- TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
- Competitive compensation package including regular performance bonuses
- Medical and dental coverage plus life insurance options
- Immerse in personal development programs and continued skill enhancement through online and proprietary training curriculums
- Engage with your colleagues and build friendships through exciting promotions, events and activities
Company: TeleTech Customer Care Mgt. Phils., Inc. (TCCMPI) (Visayas)
Salary: Salary Provided
Location: Western Visayas
Job Type: Fulltime
Source: JobsDBPH
